Shipping policy

Shipping policy

1. Delivery

1.1. Orders are processed and dispatched within 48 hours after their registration. We ship within Portugal and the EU. Shipping costs are calculated according to the clause 1.7 below. End estimated delivery times are displayed at checkout.

1.2. Orders placed on Friday after 11 a.m., Saturday or Sunday are processed and sent the following Monday. 

1.3. Orders placed on a public holiday are processed and shipped the next business day. 

1.4. Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

1.5. Upon delivery, Users should verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. 

1.6. Delivery times depends on the location of the client and provision of the services by Companie’s delivery partner.

1.7. Shipping costs:

a. Continental Portugal and Spain 

Flat rate delivery – EUR 5
Free delivery for all orders starting from EUR 35

b. Azores and Madeira

Flat rate delivery – EUR 10
Free delivery for all orders starting from EUR 50

c. EU countries

Flat rate delivery – EUR 18
Free delivery for all orders starting from EUR 80

2. Failed delivery

2.1. The Company cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to any carrier arranged by the User and not offered or recommended by the Company.

2.2. If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Company, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

2.3. Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.